Shipping Policy | Refund & Return Policy | Privacy Policy
Shipping Policy
At FREEFALLER, every order is carefully prepared to ensure it reaches you safely and on time.
Processing Time
Orders are processed within 1–2 business days.
Orders placed on weekends or public holidays are processed on the next business day.
Delivery Time
Estimated delivery:
- Metro Cities: 3–5 business days
- Other Locations: 3–7 business days
Delivery timelines may vary during festivals, sales, or unforeseen courier delays.
Order Tracking
Tracking details will be shared via email once your order has been dispatched.
Shipping Charges
Shipping charges (if applicable) will be displayed during checkout before payment.
Delays
FREEFALLER is not responsible for delays caused by courier partners, weather conditions, or other unforeseen circumstances.
Return & Refund Policy
Customer satisfaction is important to us.
Return Eligibility
Returns are accepted within 7 days of delivery if the item is:
- Unused
- Unwashed
- In its original condition
- With all original tags and packaging
Non-returnable Items
Returns will not be accepted for:
- Used products
- Washed products
- Damaged due to misuse
- Products without original tags
Refunds
Once your return is received and inspected, eligible refunds will be processed to the original payment method within 5–7 business days.
Exchanges
If you require a different size, please contact us at:
Privacy Policy
FREEFALLER values your privacy.
We collect only the information necessary to process your orders and improve your shopping experience.
Information collected may include:
- Name
- Email Address
- Phone Number
- Shipping Address
- Payment Information (processed securely through our payment partners)
We do not sell or share your personal information with third parties except where necessary to fulfill your order or comply with legal requirements.
By using our website, you agree to this Privacy Policy.
For any privacy-related questions, contact: