Refund policy

Return, Refund & Cancellation Policy

At FREEFALLER, we are committed to delivering premium-quality products and a seamless shopping experience. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept return requests within 5 days of the delivery date.

To be eligible for a return, your item must:

Be unused, unwashed, and unworn.
Be in its original condition with all tags attached.
Be returned in its original packaging.
Show no signs of wear, damage, stains, perfume, or deodorant marks.

Returns requested after 5 days from the date of delivery will not be accepted.

Non-Returnable Items

Returns are not accepted for:

Products that have been worn or washed.
Products returned without original tags or packaging.
Products damaged due to misuse after delivery.
Gift cards (if applicable).
Products marked as Final Sale (if applicable).

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Email us at:

contact@freefaller.in

Please include:

Your Order Number
Clear photos of the product
Photos of the packaging
A brief description of the issue

Our team will review your request and provide a suitable resolution as quickly as possible.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note that depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Shipping charges (if applicable) are non-refundable unless the return is due to a damaged, defective, or incorrect product.

Exchanges

We currently offer exchanges only for:

Incorrect product received
Damaged or defective products
Size exchanges (subject to stock availability)

To request an exchange, please contact us at:

contact@freefaller.in

Order Cancellation

Customers may cancel their order within 1 hour of placing it, provided the order has not been processed for shipment.

After the 1-hour cancellation window expires, orders cannot be cancelled. If your order has already been shipped, it will be subject to our Return Policy instead.

Approved cancellations will be refunded to the original payment method within 5–7 business days.

Return Process

To initiate a return:

Contact us at contact@freefaller.in within 5 days of delivery.
Include your Order Number and the reason for the return.
Our support team will review your request and provide further instructions.
Once we receive and inspect the returned item, we will process your refund or exchange if approved.